Shipping & Delivery

Every Violet Beauty order is inspected, matched, and packed by hand at our Beverly Hills boutique before it leaves us. Virgin Slavic hair is a high-value product, and we ship it accordingly — sealed, fully tracked, and confirmed at every stage.

Rates

Delivery Options

Delivery estimates are counted in business days, Monday through Friday, and exclude U.S. federal holidays. Available international destinations are shown at checkout.

Order Processing

Processing and delivery are two separate stages. Processing is the time we need to inspect your hair, confirm the shade, and pack your order. Delivery is the time the carrier needs after your package leaves us.

In-stock orders are dispatched the next business day. Orders placed on a Friday, over a weekend, or on a federal holiday are dispatched the next business day that follows.

Overnight orders placed before 4:00 PM Pacific Time, Monday through Friday, are dispatched the same day for delivery the following business day. Overnight orders placed after the cut-off are dispatched the next business day.

You will receive a confirmation email with tracking as soon as your package is handed to the carrier.

Custom and made-to-order pieces — including bundles converted to custom I-tip or K-tip — require additional preparation time. We confirm the production timeline with you by email before work begins, so you always have the date before you wait for it.

Color match orders are dispatched once you have approved the shade. This step exists to prevent a return you should never have had to make.

If Something Is Not in Stock

We hold nearly everything we sell, and this rarely happens. When it does, we do not leave you to discover it from a tracking page that never updates.

We contact you directly, explain exactly what is unavailable and how long it will take us to source it, and you decide: wait for the piece you actually wanted, or take a full refund, no conditions attached.

Because each Slavic donor batch is unique, waiting for the correct hair is often the better outcome than accepting a substitute. We will tell you honestly which one we would choose.

United States

Delivery Within the United States

We ship with USPS, FedEx, and UPS, selecting the service that best fits your address and the delivery speed you choose.

If you have a wedding, photo shoot, or salon appointment on a fixed date, contact us before ordering and we will confirm what is achievable for your address.

Special addresses

• P.O. Boxes — deliverable by USPS. Overnight service requires a physical street address.
• APO, FPO, and DPO addresses — deliverable by USPS. Transit takes longer than domestic delivery and tracking updates pause once the package enters the military mail system.
• Salons, hotels, and workplaces — accepted. Please include the business name and suite or unit number, and make sure someone is available to receive the package.

Signature on Delivery

High-value orders may ship with Signature Confirmation. When your order requires a signature, it is noted in your shipping confirmation email.

If you would like signature confirmation added to your order, email hello@violetbeauty.com before it is dispatched and we will arrange it. If your order already requires a signature and you would prefer to waive it, let us know before dispatch — once a signature is waived at your request, we are unable to replace or refund a package the carrier records as delivered.

If no one is available to sign, the carrier will reattempt delivery and then hold your package at the nearest facility for collection.

Tracking Your Order

Tracking is emailed to you the moment a shipping label is created. Please allow several hours for the carrier's first scan to register — a tracking number that has not updated yet does not mean your package is lost.

Sales Tax

Sales tax is calculated at checkout based on your delivery address and the applicable state and local rates. Free standard shipping applies to the order regardless of the tax amount.

Worldwide

International Delivery

We ship worldwide from Beverly Hills. International delivery from $90 — final rate shown at checkout. Available destinations are shown at checkout once your address is entered. If your country does not appear, email hello@violetbeauty.com — we can often arrange delivery manually.

International delivery estimates do not include customs clearance, which varies by country and is outside our control.

Duties, taxes, and customs

Import duties, taxes, VAT, and customs brokerage fees are set by the destination country and are the responsibility of the recipient, payable to the carrier or customs authority on delivery. They are not included in the product price or the $90 shipping rate, and we are unable to calculate, waive, or refund them.

We declare the full commercial value of every shipment on all customs documentation. We cannot mark an order as a gift or declare a reduced value.

If a shipment is refused or abandoned at customs because duties were not paid, the order is refunded less the original shipping cost, return freight, and any charges assessed by the carrier or customs authority.

Collection at Our Beverly Hills Boutique

If you are in Los Angeles, you are welcome to collect your order in person at 350 North Canon Drive, Unit 23–24. Call (310) 990-9898 or email hello@violetbeauty.com before placing your order and we will confirm availability and a collection time.

Stylists, Salons, and Wholesale Partners

Verified stylists and salon partners receive priority handling on their orders. If you work with clients on a fixed schedule and need an order aligned to an appointment date, tell us the date and we will confirm what is possible before you pay.

Not yet a partner? Apply for wholesale access and our team will review your credentials and set up your account.

If Something Goes Wrong

Changing or Cancelling an Order

Contact us at hello@violetbeauty.com or (310) 990-9898 as soon as possible after ordering. Because in-stock orders are dispatched the next business day, the window is short — but we can usually correct an address or cancel an order before a label is created. Once a shipping label exists, the address cannot be changed.

You are responsible for the accuracy of the address entered at checkout, including apartment, suite, and unit numbers. If a package is returned to us as undeliverable or refused, we will contact you to arrange redelivery, or issue a refund less shipping costs in both directions.

Damaged, Delayed, or Missing Shipments

If your order arrives damaged, email hello@violetbeauty.com within 48 hours of delivery with photographs of the outer box, the shipping label, and the product seal. Please keep all original packaging — carriers require it to inspect a claim.

If tracking shows delivered but you have not received your package, check with household members, neighbors, and your building's front desk, then contact us within 7 days. We will open a trace with the carrier and stay with the case until it is resolved.

If your shipment is delayed in transit, send us your order number and we will escalate directly with the carrier on your behalf.

Circumstances Outside Our Control

Delivery estimates are provided by our carriers and are not guaranteed. Violet Beauty is not liable for delays caused by weather, natural events, customs inspection, carrier network disruption, peak-season volume, or incorrect address information. Where a delay occurs, we act on your behalf with the carrier.

Questions About Your Delivery

• Email: hello@violetbeauty.com
• Phone: (310) 990-9898
• WhatsApp: available for order and delivery questions
• Boutique: 350 North Canon Drive, Unit 23–24, Beverly Hills, CA 90210

We reply to delivery enquiries within one business day.